UK food manufacturer outsource IT to keep business in peak condition

Geeta’s is a UK-based manufacturer of premium chutney’s, cooking sauces, curry pastes and spice mixes. Their products are available from stockists such as Waitrose and Tesco, and online. Geeta’s take pride in providing ‘the real flavour of India’ to consumers.

The effective operation of Geeta’s IT infrastructure underpins successful business. However, like many SMEs, Geeta’s does not have in-house IT resources to effectively manage and resolve daily IT issues, and maintain their network. Consequently, Geeta’s have outsourced the management and maintenance of their IT to Zhero.

Zhero has successfully provided Geeta’s with a 24/7 IT helpdesk, direct-to-engineer support, seamless workstation management, server management and monitoring, and much more. Geeta’s have reduced their IT expenditure by up to 60% through their partnership with Zhero. Read on to find out how Geeta’s have benefited by having Zhero as their IT department.

Geeta’s Foods, a UK-based manufacturer of chutneys, cooking sauces, curry pastes and spice mixes, has outsourced its IT management to Zhero keep business in peak condition. The key drivers for this move were to improve IT support quality and accelerate incident response times. Geeta’s Foods is reducing overall IT management costs and benefit from the latest technologies to further improve operational efficiencies, continuity and reliability. This is also enhancing its services – both for staff and externally for customers too.

Nitesh Shah, director of business development at Geeta’s Foods said, “As with any business, the smooth running of our IT systems is key to business success. However, like many growing SMEs, we don’t possess the in-house, IT resources that can effectively manage and resolve daily IT issues – or maintain our network. We, therefore, outsourced the management of all our IT systems to the IT service provider, Zhero. The company was a good choice for us – possessing a proven track record of managing IT infrastructures for SMEs and delivering real value.”

Zhero proactively manages and support Geeta’s Foods entire IT infrastructure that consists of a mixed Microsoft and Apple environment – 24×7. Zhero ensures that its data, devices and network are fully protected and secured with its cloud-based anti-virus and spam filtering services.  Looking forward, Geeta’s Foods’ are planning to use Zhero to upgrade its server infrastructure to a hybrid-style, network-attached storage environment.

Geeta’s Foods’ business continuity is also assured with Zhero’s remote disaster recovery service that delivers regular, automated data backups that are stored in secure locations. Remote working for staff is now a reality – with server access via a VPN. This has improved workplace flexibility and efficiency – enabling staff to better share information with both clients and partners too. Critically, outsourcing IT to Zhero has also helped Geeta’s Foods to wholly focus on and optimise customer service delivery.